General
How do I get StatSpin supplies and accessories to run on my StatSpin centrifuge?
All products from StatSpin can be purchased through StatSpin Authorized Distributors. Go to "Distributors" page on this website for names and phones number of a distributor in your area.

How are the tubes etc. packed?
Packaging details can be found on the page Supplies & Accessories. Please call StatSpin if you have questions 800-782-8774.

Can I buy LipoClear in a smaller quantity?
Yes, LipoClear can now be purchased in a 10 tube/pack, under the product number LC10. LipoClear can solve lipemia related problems for most chemistry tests.

Who do I call if my StatSpin is not working properly?
Call StatSpin Customer Service at 800-782-8774 Option #4. Customers can also review StatSpin's Warranty and Repair policies from this web site.

Technical
How long do I need to wait for my sample to clot in my red-top tube before I can spin it? I tend to get jelly-like substance after spinning my sample down. This disrupts the system and gives me error codes on my chemistry instrument. What can I do?
You can do three things:
First:
Animal blood samples are typically drawn by syringe. Most of the time, syringes do not contain an anticoagulant, therefore as soon as the blood leaves the animal it will start to clot. The key is to put the blood immediately (but gently, otherwise there will be hemolysis, breaking of the red cells) into a small tube so that it can be spun on the StatSpin centrifuge.
Second:
By transferring this blood into a red-top tube (also no anticoagulant) you will eventually achieve serum. The blood needs to clot, all fibrin forms and the liquid portion of the blood is left outside the clot. Often the clot will be in the center until spun. If left long enough, the sample will clot and then when it is spun a clear (yellowish in color) serum will be left on the very top. If not left long enough, all the fibrin will not clot and therefore when spun, the resultant liquid will start to "gel". This "gelling" is the fibrin continuously forming. Allow the sample to stand longer and spin again.
Third:
By transferring the original blood sample immediately to a green top tube, with anticoagulant, it should halt the clotting process and the entire sample will remain liquid (e.g. no clot formation). Centrifuging can take place immediately and the resultant liquid is plasma. Many chemistry instruments require you to specify what the sample is, sometimes results may differ. If "gelling" occurs either transfer of original sample was not quick enough, or there was not enough anticoagulant to halt the clotting process (do not overfill the 1.3mL green top tubes, we recommend only filling 2/3rds full). Allowing the sample to sit and then respinning should resolve this issue.